“You will be upgraded.” the chilling call of the The Cybermen of Doctor Who, ‘upgrade’ humans by converting us into shiny metal robots with no emotions and a hive brain. As a community manager, you need to be sure that you do not assimilate too much into being one with your corporation. There are so [...]
Should Community Management Be 9-5? (I Say No)
May 4, 2013 by 3 Comments
I had an interesting reaction on Twitter to my last article. There was a questioning of my statement about how it is a 24/7/365 position. You can see the discussion in the image below. I thought I would go into more detail on my expectations and the reasoning for them. My expectations for customer service [...]
Darth Vader’s Guide to Conflict Resolution
April 4, 2013 by 15 Comments
While I have written about Star Wars before, I have yet to dabble in the Dark Side. Contrary to popular belief, Mr. Vader was not all about chopping off hands and blowing up planets. He had a management style rivaled only by Michael Scott when it comes to dealing with conflict in the workplace – [...]
Social Media and Community Manager – The All New Hybrid
March 4, 2013 by 20 Comments
In the beginning, there was the internet. As the internet grew, groups and communities were formed. Businesses eventually became aware that they needed to harness the powers of these communities. The job of community management was born. While the growth continued, along came social media and from that came that new upstart “social media manager”. [...]
New Year: Taking Social Media to the Next Level
January 4, 2013 by 15 Comments
The first week of the new year always has people setting commitments and making resolutions, many of them drop off before the first of Cupid’s arrows fly in February. I’m not a fan of a set list of resolutions, but I do like to go into the new year with a plan. A great big, loosey goosey open ended plan. This allows for things to grow and change as they need to.
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