Medeo Brings Back the House Call

Back when I was a kid, I clearly remember my family doctor stopping by to see me when I had come home after major surgery. Nothing fancy. Just to see how I was progressing and chat with my Mom about how I was doing. Of course, today, that is unheard of. Larger populations, shortages of [...]

The State of Social Media and the Telecom Industry [INFOGRAPHIC]

I’ve always been a sucker for good experiments. I grew up following the wonderful work of Bill Nye the Science guy and doing home made experiments in my back yard. Now I like to run experiments that range from A/B testing to a variety of tests to achieve content marketing success. Today, I want to share with you another experiment that [...]

AN UPDATE: What Happens When A Brand’s Core Goes AWOL

Do you remember the classic quote from Bill Gates – the one about customer service? “Your most unhappy customers are your greatest source of learning.” This mantra should live in the minds of anyone and everyone who interacts with customers on a daily basis – because if you don’t solve the customer’s problem, your business [...]

9 Social Media Tools To Make Your Life Easier

Are you overwhelmed by the sheer amount of time it takes to keep up with social media? Do you wish you had a few tools in your chest to help you accomplish your goals? Well, you are not alone! Recently, the Social Media Examiner put our their annual social media marketing industry report, aptly titled [...]

Be The Change You Want To See – In Social Media

It seems that almost every week, there is a new social media “scandal.” And boy are we ever quick to lynch the poor sap who made the mistake that created the said scandal in the first place… Thanks to my friend Sam Fiorella (@samfiorella) for posting the following on Facebook: “Our social community or social [...]

3 Tips for Choosing a Great Twitter Header Image

Everything on the web, particularly with social media, is growing more visual. Facebook, Tumblr, Pinterest, and Instagram all encourage people to share their favorite photos with their communities, and it’s no wonder that last fall Twitter decided to get on the bandwagon too, unveiling Twitter header images to help users’ profiles jump off the page [...]