For some of you that are new to social media, you might be overwhelmed with all the software and tools that are available to you. Some of you might not even know yet that there are tools to manage your Twitter streams more efficiently! But most importantly, some of you might not know how to set up your tools to make sure they are running at maximum efficiency.
One of my favourite software to use for Twitter is Hootsuite (it can be used for other networks as well, but I’ll be focusing on Twitter in this post). Hootsuite allows you to manage your content in a way that makes sense, and that is easy to follow. If set up properly, you won’t have to worry about sorting through mentions, re-tweets, direct messages, etc. There might also be people talking about you on Twitter, but not mentioning you in that Tweet – you want to be able to follow these conversations as well, and respond to people that are talking about you online.
I’ll show you how I set up my Hootsuite so I’m always aware of who mentions me, who talks about me, and what my Influencers are saying.
Set up your main Hootsuite dashboard so you can listen to EVERYTHING
I have a specific order in which I set up my main dashboard on Hootsuite.
First off, you’ll need to know how to setup your Twitter dashboard. Click on the new tab button (+ button) to start a new tab.
Now you’re ready to start adding streams. My dashboard has the following streams, in this particular order – My Tweets Retweeted; Mentions; Keyword Search (domain name, hashtag, alternate spelling); Sent Tweets; Retweets By Me; Direct Message (Inbox); Direct Message (Outbox); Home Feed. You can slide the newly added streams in whatever position you want them by just clicking on the top bar, and dragging it.
All of these functions can be found in the main stream tab except for “Keyword Search” – this one is found in the Keyword tab:
I’ve added the following Keywords for SteamFeed’s account: SteamFeed [this is our domain name], #SMRebels [this is our hashtag], and “Steam Feed” [an alternate spelling]. This way, I can see who tweeted links from our website but haven’t mentioned us in the Tweet. This allows me to respond to people, and thank them for the Retweet, without them directly mentioning @steamfeedcom. Also, a lot of people mention @steamfeed instead of our Twitter account, so we can monitor these tweets as well.
With this setup, you’ll be able to listen to everything anyone is saying about you (or your company) in one simple place. I take it a step further, and listen to what my influencers are saying as well.
I always keep a close eye to what my influencers are saying, and I do this through Hootsuite. It’s the same setup as your “Keyword Search” for your own brand, except the keywords are for someone else’s Twitter presence.
To do this, create a new tab (like was shown previously). You can call that tab whatever you want (I name it “Tweep monitor,” for people I like to engage with). Once you’ve created the tab, start a new “Keyword Search” stream, like you did for your main dashboard. Instead of choosing keywords that are related to your Twitter account, type in the following: [Twitter handle], [domain name], and [alternate spelling]
For example, I like following conversations about Radian6, so I set up Radia6 (their domain name) and MarketingCloud (their Twitter handle) as search terms to monitor what they say, and what people say about the company. Make sure you don’t put the “@” symbol when you type in the twitter name that you want to follow, or it will only track people that are mentioning the account, not what that account is actually tweeting.
There are all sorts of things you can track with Hootsuite, as long as you know how to set it up. You can track industry keywords, your competitors, and what people are saying about you. Hopefully this helps you understand how to use Hootsuite as a listening dashboard, and helps maximize your Twitter management efficiency.
How do you use Hootsuite? Who (or what) do you like to track using this platform? Please leave a comment below!