The 5 Best Social Media Management Tools in 2015 (Hint: They’re Not What You Think!)

the 5 best social media management tools in 2015

Social media management tools are pretty much a necessity for anyone seeking to unroll a comprehensive, well-positioned, engaging, and reactive social media campaign. The ability to schedule posts and updates well in advance, monitor and track which of your posts are making the most impact, store any useful content for future use, and share social media duties between various … [Read more...]

Could You Please Stop Trying To Productionize Social Media?

john graham, steamfeed, social media

  There Are No Shortcuts Before you get the wrong idea, I am a full believer in automating what can be automated. However, I do not believe that there is a shortcut to being social. Social marketers are always looking for ways to save time in their daily schedule and I'm all for that but what you gain in efficiency you lose in authenticity. So before you try to … [Read more...]

How To Master The Art Of Community Management


In recent years, community management has become a hot career track. Many companies have hired for the role because they understand the value of bringing engaged customers and users together with the intention of building rapport and interest for a product, idea, or philosophy. In the past two years, I've been running my own community called Albert's Job Listings and … [Read more...]

Top 6 Ways to Use Social Media as an Excellent Customer Relationship Tool


Do you own a business? If yes, then you must be aware of one thing - when it comes to running a business, the primary focus needs to be on the customers. This is because, it’s the customers who lie at the center of your business universe. So, it is essential to maintain a close contact with the customers. Moreover, the customer relationship needs to be handled in a prudent … [Read more...]

If Social Selling Has Jumped The Shark, Then Perhaps Social Media Has Too

wings shark

If you suck at selling then social selling will not save you You still have to close a sale by phone or in person - there are no shortcuts While social selling can help with prospecting it does not replace traditional sales efforts It has been and shall always be about the fundamentals of selling I recently read a post by Anthony Iannarino entitled How Social Selling … [Read more...]

How to Leverage Mean Tweets And Other Negative Feedback

customer feedback

Jimmy Kimmel's popular segment of celebrities reading mean tweets about themselves has inspired a promotion by social media platform Hootsuite which can show any company how to respond to negative feedback. In a recent post, Hootsuite CEO Ryan Holmes outlines how his company searched for the most critical tweets to inspire changes to their user experience. (You can read more … [Read more...]

Who Influences Marketers Headed to SXSW?

Influencers of the Marketing Tribe

SXSW Interactive is kicking off this Friday, so I thought it would be interesting to do an audience analysis of the @SXSW twitter audience. South by SouthWest began in 1987 as a music festival and has since grown to include Film and Interactive divisions as well. Each year Austinites welcome over 50,000 visitors to their Texas city for a couple of weeks of entertainment and … [Read more...]

An Online Etiquette Refresher for Business Owners And Entrepreneurs


As of January 2014, 87% of American adults use the internet and  52% of online adults now use two or more social media sites. Yet, probably more than a third of them act like a child online - business owners and entrepreneurs included. When you are a business owner or entrepreneur, what you do and say online can have positive and negative ramifications on your business. Yes, … [Read more...]

What Start-Ups Need to Know About Digital Advertising


There were over a half-million new business owners last year: 25% will fail in their first year of business. Of those remaining, 36% will fold in their second year. Of those still standing, 44% will fail in their 4th year. And of those remaining, HALF will fail in their 5th year. [Source: Mashable] For any start-up, whether it’s your first go-round or your fifth, those … [Read more...]

Navigating Unexpected Controversy or Tragedy in Your Content Marketing Strategy

9:14:14 Navigating Controversy or Tragedy Sacco

As a small business owner, I've learned a thing or two about the importance of creating a successful content marketing strategy. One thing I've learned is that success begins with creating and distributing specific content that really matters to my audience. One of the first things your organizations’ content creator, or team of creators, should consider - even before writing … [Read more...]